The broadband Universal Service Obligation: your right to at least 10 Mb.
Since 20 March 2020, every home and business in the UK can ask for a decent broadband connection: at least 10 Mb download and 1 Mb upload. BT delivers it across the UK, and KCOM in Hull. If the work costs up to £3,400, you pay nothing extra to be connected.
Can you use the USO?
You qualify if you cannot get 10 Mb download and 1 Mb upload from a fixed line or a wireless service that meets the standard.
If a publicly funded network is due to reach you within 12 months, you may be asked to wait for it.
If connecting you costs no more than £3,400, there is nothing extra to pay. Above that, you can pay the difference or share it with neighbours.
A USO connection costs no more than £45 a month.
Requesting a USO connection
Use your postcode to see what reaches you today. If a decent option exists, the USO does not apply.
Ask BT (or KCOM if you live in Hull and the East Riding) for a Universal Service Obligation connection.
The provider checks your address and tells you whether you qualify and whether any extra cost applies.
If you go ahead, the provider builds the connection. Large builds can take months.
Check what already reaches your address
Universal Service Obligation: common questions
What is the broadband Universal Service Obligation?
A legal right, since 20 March 2020, to ask for a broadband connection of at least 10 Mb download and 1 Mb upload, if you cannot already get one.
Who provides USO broadband?
BT across the UK, and KCOM in the Hull area.
How much does a USO connection cost?
Building the connection is free up to £3,400 per premises. The monthly price is capped at £45.
How many homes cannot get 10 Mb?
Our coverage pages show the number of premises below 10 Mb in every council area, from Ofcom data.
Facts checked 24 October 2026 against Ofcom rules and provider terms. How we make money →